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Please click on the following links for information on returns and other policies.
Returns
Legal Statement on Returns
Faulty Goods
Online Security
Conditions of Sale
Privacy Policy
Returns
If you are not completely satisfied with your mail order purchase you can return your order to us at any time within 10 days of receipt, for a full refund on the cost of the goods or an exchange. Please note that goods must be returned unworn and undamaged in their original packaging with the original purchase receipt.
To return:
Enclose a note indicating clearly whether you would like an exchange or a refund.
Send the items (in their box and with the tissue paper intact) in the mail out bag and re-seal
Attach a label onto the outside of the mail out bag, covering the label containing your original delivery address.
Take your parcel to the nearest post office and post. We recommend that you send returns by special delivery so that they are insured for you and are traceable. The cost of returning goods to Cendrillion is borne by you.
We try to process returns as soon as they arrive. However, during very busy periods, please allow 10 days for your refund or exchange to be processed.
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Legal Statement on Returns
Your statutory rights are not affected when returning any product to CENDRILLION. All CENDRILLION goods are checked for quality before they are sent to you. Footwear should only be fitted on a carpet for protection. Returned goods found to be damaged, marked, soiled or scratched will not be refunded or exchanged. Refunds or exchanges will not usually be given without full adherence to our terms and conditions. Returns must be made within 10 days of receipt. Returned goods must be in their original packaging. We reserve the right to deduct the value of repackaging for any goods not returned in their original packaging. All returns should be accompanied by original documentation for credit purposes, and clearly state the reason for return. It is recommended that you obtain a proof of posting when returning goods, we cannot be held responsible for goods lost in transit. Postage charges for returned goods are the full responsibility of the purchaser, and are non refundable by CENDRILLION.
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Faulty Goods
In the case of ‘faulty’ unworn goods, the Sale of Goods Act 1979 (as amended) states that consumers are allowed a reasonable time within which to reject the goods for a repair, exchange or full refund. All Cendrillion goods carry a full manufacturers warranty protecting you from basic defects in workmanship and failure in use. Repairs, exchanges or full refunds will therefore be issued if products experience manufacturing defects or failure in use. We cannot guarantee against standard wear and tear and we reserve the right to seek a second opinion from an independent body when defect inspections are required. Where goods returned to Cendrillion are returned due to manufacturing defects or failure in use but are not actually found to be as a result of defect or failure, Cendrillion will not reimburse the cost of the customer posting the boots back to us. In this same situation Cendrillion will advise how best the customer could repair the boots and will arrange repair if it is required. However, the cost of this repair and the return postage to the customer will be borne by the customer.
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Online Security
We use Pay pal for credit/debit card payments to ensure protection of payment. We send an invoice by e-mail once we have verified that your choice is available
If you have any questions regarding our credit card security policies please contact us on +44 (0)2087 880254.
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Conditions of Sale
For all customers, please read the following policies.
1.We no longer take payment online
Due to frequent credit card frauds, we require that all customers telephone the shop in person and fax or e mail
photo id
Front and back copy of the credit card that you use to place order.
This is a security measure to verify your identity. The names on both of your photo identity and your credit card must match.
Please email and notify us that you have submitted the required documents. We will reply to confirm if we receive the information or not. Once we verify your identity, your sensitive information will be erased immediately to protect you.
If you do not agree to the above policy, please do not submit your order. We cannot process your credit card without verifying your identity first. We apologize for such inconvenience. This policy is very important to protect both customers and merchants.
2. Email or telephone your requirements and then send a cheque to Cendrillion shoes Ltd 69 Putney High St. London SW15 1SR. Your items will be dispatched on clearing of funds
3. Wire Transfer
Alternatively, we accept bank transfer. For orders over £100, we can accept bank transfer. But please note banks may charge service fees for using bank transfer. Feel free to ask us about it via email after you submit the order.Refunds or credits are subject to U.K Consumer Rights Charter.
CENDRILLION aims to deliver goods within 7 working days of receipt of order.
Removal of footbeds and replacement with different soles or changing the heel will invalidate CENDRILLION’S guarantee of reasonable wear and tear. CENDRILLION boots and shoes are not designed to take any other soles or heels other than it's own. Please note that CENDRILLION footwear is not manufactured for use with orthotics which can result in abnormal wearing of soles, we therefore regret to inform you that the use of orthotics in our footwear negates guarantees to soles, zips and stitching.
We have tried our utmost to portray the detail, colours and leather texture of the footwear correctly. However, due to photographic variation and computer settings please allow for slight variation.
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Privacy Policy
Cendrillion is committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from this website.
Security of Collected Information:
Our order processing Arraignment features several widely accepted and endorsed security methods to ensure that transactions, ordering and fulfilment are entirely safe and that all exchanges of information remain confidential. Credit card details are processed through separate merchant services vendors.
Information Collected:
In general, you can visit this website without telling us who you are or revealing any information about yourself. Our web servers, as with many others, attempt to place a small data file (known as a "cookie") in order to expedite your navigation throughout the website or enable you to return to a purchase if disconnected. The information obtained is only used for internal purposes and is not shared with anyone else. If you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed.
External links:
Cendrillion's website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by these other websites.